No Surprises, No Excuses Guarantee
- Fixed Pricing Commitment. The Company warrants that the total amount stated in the written estimate or sales agreement constitutes the full price for the installation services and equipment described therein (“Quoted Price”). The customer shall not be responsible for any increase in labor or materials costs incurred by the Company during the course of installation, except as provided in Section 3.
- Quality of Work. The Company agrees that all installation work shall be performed in a professional and workmanlike manner and in accordance with industry standards. The Company will not intentionally use substandard materials or perform work in a manner that compromises the system’s performance or longevity.
- Exclusions and Adjustments. The following circumstances are expressly excluded from this guarantee and may result in additional charges with prior customer consent:
- customer-requested changes, upgrades, or additions after the quote was issued;
- remediation of pre-existing structural, electrical, or mechanical issues not reasonably identifiable at the time of quoting;
- work required to bring pre-existing conditions into compliance with applicable building codes.
- Responsibility for Errors. Should the Company make an error in the installation or execution of the quoted work, the Company shall remedy the issue at no cost to the customer. The Company assumes full responsibility for correcting its own workmanship issues but shall not be held liable for consequential or incidental damages arising therefrom.
General Provisions Applicable to All Guarantees
- Maintenance Requirement. All guarantees are contingent upon the customer performing required maintenance on the equipment in accordance with manufacturer recommendations. Failure to maintain the equipment may void coverage.
- Residential Installations Only. These guarantees apply exclusively to residential installations completed by the Company and are not transferable to commercial properties or subsequent homeowners unless otherwise stated in writing.
- Force Majeure. The Company shall not be held responsible for any delays, failures, or inability to fulfill its obligations under these guarantees arising from causes beyond its reasonable control, including acts of God, natural disasters, strikes, or governmental restrictions.
- Limitation of Liability. Except as expressly provided herein, the Company disclaims all other warranties, express or implied, including merchantability and fitness for a particular purpose. Under no circumstances shall the Company be liable for incidental, indirect, or consequential damages, including but not limited to lost profits, inconvenience, or property damage beyond the replacement or service remedies described herein.